Privacy Policy

1. Introduction

Welcome to Mikes Software House (“Company”, “We”, “Us”). This Privacy Policy explains how we collect, use, disclose, and safeguard the personal data you provide when you visit our website https://mikesoftwarehouse.com (the “Site”) or engage with our services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our Site and services.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with us, we may collect the following personal information:

Name, email address, phone number, and other contact details.
Company name, business address, and industry information.
Project brief, specifications, and any files (e.g., logos, images, documents) you upload for a quotation or project.
Payment information (e.g., invoice details, transaction IDs). We do not store full credit‑card numbers – those are processed by our payment providers.
Communications you send to us (e.g., through contact forms, email, WhatsApp, or live chat).

2.2 Information Collected Automatically

When you visit the Site, we automatically receive and store certain information from your device, including:

IP address
Browser type and operating system
Referral URL
Pages visited and time spent on each page
Cookie and similar tracking data (see Section 5)
Device identifiers for mobile users (e.g., device model, OS version)

2.3 Information From Third Parties

We may receive additional data about you from third‑party services you use in conjunction with our solutions (e.g., Google Analytics, Stripe, PayPal, hosting providers). This information is governed by the privacy policies of those third parties.

3. How We Use Your Information

We use the data we collect for the following purposes:

To provide, develop, and maintain the services you have requested.
To generate and send quotes, invoices, and other contractual documents.
To communicate with you about your project, updates, support tickets, or marketing offers (if you have opted in).
To improve the Site’s performance, functionality, and user experience.
To comply with legal obligations and enforce our Terms & Conditions.
To conduct analytics, monitor usage patterns, and assess marketing effectiveness.
To detect, prevent, and respond to fraud, security threats, or illegal activities.
To fulfill legal requests, such as subpoenas or court orders.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following lawful grounds:

Performance of a contract: Processing is necessary to fulfill the contract for services you requested.
Legitimate interests: We may process data for legitimate business purposes (e.g., improving our services, security) where it does not override your rights.
Consent: When you explicitly opt‑in to receive marketing communications.
Legal obligations: To comply with applicable laws and regulations.

5. Sharing and Disclosure of Your Information

We may share your data with the following categories of recipients:

Service Providers: Third‑party vendors that help us deliver services (e.g., cloud hosting, email marketing, payment processing, analytics). They are bound by confidentiality and data‑protection agreements.
Business Partners: Companies we collaborate with on joint projects, provided you have consented.
Legal Authorities: When required by law, regulation, legal process, or to protect our rights.
Aggregated or Anonymized Data: We may share non‑identifiable statistical data for research or marketing purposes.

We do not sell your personal data to third parties.

6. International Data Transfers

Our primary operations are based in Pakistan. When we transfer data outside of Pakistan (e.g., to cloud providers in the United States or Europe), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or reliance on a recognized adequacy framework.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect analytics data. Types of cookies we use:

Essential Cookies: Required for basic Site functionality (e.g., session management).
Functional Cookies: Remember your language or theme preferences.
Analytics Cookies: Track usage statistics via Google Analytics or similar services.
Marketing Cookies: Used when you have opted in to receive promotional content.

You may manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

8. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These measures include:

Encrypted transmission (TLS/HTTPS) for data in transit.
Secure storage with access controls and encryption at rest where appropriate.
Regular security testing, vulnerability assessments, and updates.
Restriction of data access to employees and contractors who need it to perform their duties.

While we strive to secure your data, no system can guarantee 100% security. You acknowledge that you provide data at your own risk.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typical retention periods:

Contact and lead information: 2 years after the last interaction.
Project-related data (e.g., design files, source code): retained until final payment and project hand‑over. After that, we keep archives for a minimum of 1 year in case of support or warranty claims.
Financial records (e.g., invoices, payment receipts): 7 years to comply with tax regulations.
Marketing communications data (opt‑in preferences): retained until you unsubscribe.

10. Your Rights

If you are a data subject in the EEA or any jurisdiction that provides similar protections, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal and contractual obligations.
Restriction of Processing: Request that we limit how we use your data.
Data Portability: Receive your data in a structured, machine‑readable format.
Object: Object to the processing of your data for direct marketing or legitimate interests.

To exercise any of these rights, please contact us using the details in Section 31.

11. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will delete such data as soon as reasonably possible.

12. Links to External Sites

Our Site may contain links to third‑party websites (e.g., partner services, social media platforms). This Privacy Policy does not apply to those sites. We encourage you to review the privacy notices of any external sites you visit.

13. Your Choices & Opt‑Out

You may control or limit the use of your personal data in the following ways:

Opt out of marketing emails by clicking the “unsubscribe” link in any marketing message.
Disable cookies via your browser settings (note that disabling essential cookies may affect Site functionality).
Contact us to request removal of your contact information from our mailing lists.
Withdraw consent for data processing at any time where consent is the legal basis. This will not affect the legality of processing based on other grounds (e.g., contract performance).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates the most recent revision. Continued use of the Site after changes constitute your acceptance of the revised policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Mikes Software House
Email: [email protected]
Phone: +92 326 137 5815
WhatsApp: Chat with us
Address: 123 Business Avenue, Karachi, Pakistan
Business Hours: Mon‑Fri 9:00 AM – 6:00 PM (PKT)

16. Frequently Asked Questions

Do you share my data with third parties?

We only share data with trusted service providers (e.g., hosting, payment processors) that are contractually obligated to protect it. We never sell your personal data.

Can I request deletion of my data?

Yes. You may request erasure of your personal data at any time, subject to legal and contractual requirements. Contact us using the details in the “Contact Information” section.

What happens to my data after a project is completed?

We retain project files for a minimum of one (1) year to provide support and warranty services. After that period, we may delete or archive the data unless you request otherwise.

How do you protect my data?

We use industry‑standard security measures, including encryption in transit (TLS/HTTPS), strong access controls, and regular security testing. However, no system is completely risk‑free.

Do you use cookies?

Yes. Cookies help us improve site functionality, analyze traffic, and (with your consent) deliver marketing messages. You can manage cookies via your browser settings.

Where can I see the full list of services you provide?

Our full list of services is available on the Services page. For more detailed information about how we handle your data within those services, refer to this Privacy Policy.

My data is stored outside of my country. Is it safe?

We store data using reputable cloud providers that comply with international data‑protection standards. All cross‑border transfers are governed by appropriate safeguards (e.g., Standard Contractual Clauses).

How can I opt‑out of marketing communications?

Each marketing email contains an “unsubscribe” link. Clicking it will remove you from our mailing list. You may also contact us directly to be removed.